Traveler expectations changed
The industry’s risk model didn’t,
until now
Traveler expectations changed The industry's risk model didn't, Until now
Flexibility became a defining part of the travel experience. Operators and marketplaces were left managing a growing disconnect between what travelers expected and what their economics could support. Roam was built to close that gap.
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The new model
The new model
The infrastructure behind flexible travel and predictable income
The infrastructure behind flexible travel and predictable income
Roam enables operators and marketplaces to meet evolving traveler expectations while protecting the economics behind every reservation.
Roam enables operators and marketplaces to meet evolving traveler expectations while protecting the economics behind every reservation.
automated payouts
automated payouts
Claims are processed automatically through rules-based workflows, eliminating manual administration and enabling scale.
Claims are processed automatically through rules-based workflows, eliminating manual administration and enabling scale.
Exclusive partner
Exclusive partner
Selected as the exclusive booking income protection partner for one of North America's largest vacation rental franchise networks.
Selected as the exclusive booking income protection partner for one of North America's largest vacation rental franchise networks.
Embedded by Design
Embedded by Design
Built to integrate seamlessly into operator, PMS, and marketplace workflows.
Built to integrate seamlessly into operator, PMS, and marketplace workflows.
trusted protection
Backed by real risk capital
Backed by real risk capital
Every protected reservation is backed by licensed insurance capacity and purpose-built risk infrastructure. When covered cancellations occur, protection is delivered through established insurance mechanisms, not self-funded guarantees or discretionary reimbursements.
Regulated & capital‑backed
Providing financial certainty through licensed insurance capacity and regulated oversight.
AM Best A‑rated carrier
Coverage is backed by carriers recognized for financial strength and claims-paying ability.
Built by Travel & Insurance Experts
Combining deep expertise across vacation rentals, travel technology, and insurance.
OUR PHILOSOPHY
The beliefs that shaped Roam
The beliefs that shaped Roam
Great experiences & predictable economics can coexist
Great experiences & predictableeconomics can coexist
For too long, the industry treated traveler flexibility and financial certainty as competing priorities. We believe the future requires both.For too long,
01
Risk should never stand in the way of growth
Risk should never stand in the way of growth
Businesses grow faster when uncertainty is transferred to infrastructure designed to manage it.Businesses grow faster when uncertainty is transferred
02
Technology should remove complexity, not add it
Technology should remove complexity, not add it
The best infrastructure works quietly in the background, integrating seamlessly into existing workflows and eliminating operational friction.
03
THE ROAD TO ROAM
From industry challenge to industry
infrastructure
2017
THE TEAM Meets
Inside the industry
2020
The Pattern Emerges
COVID accelerates flexibility
2023
Roam founded
Built for a new era
Today
A New Standard for Flexible Travel
Protection at scale
THE ROAD TO ROAM
From industry challenge to industry
infrastructure
2017
THE TEAM Meets
Inside the industry
2020
The Pattern Emerges
COVID accelerates flexibility
2023
Roam founded
Built for a new era
Today
A New Standard for Flexible Travel
Protection at scale
THE ROAD TO ROAM
From industry challenge to industry
infrastructure
2017
THE TEAM Meets
Inside the industry
2020
The Pattern Emerges
COVID accelerates flexibility
2023
Roam founded
Built for a new era
Today
A New Standard for
Flexible Travel
Protection at scale
OUR TEAM
Years inside the industry shaped what
we built.
Years inside the industry shaped what
we built.
Years inside the industry shaped what we built.
The insights behind Roam weren't developed in a boardroom. They came from years spent working alongside
operators, platforms, and technology providers across the industry.
The insights behind Roam weren't developed in a boardroom. They came from years spent working alongside
operators, platforms, and technology providers across the industry.
44+ Years of Collective Industry Experience
44+ Years of Collective Industry Experience
Across vacation rental technology, distribution, and travel infrastructure
Built and Learned Across 13+ Industry Leaders
Built and Learned Across 13+ Industry Leaders
Including some of the most influential companies in vacation rentals
Thousands of Operators
Supported
Thousands of Operators
Supported
Across markets, geographies, and business modelsAcross markets, geographie
44+ Years of Collective Industry Experience
Across vacation rental technology, distribution, and travel infrastructure
Built and Learned Across 13+ Industry Leaders
Including some of the most influential companies in vacation rentals
Thousands of Operators
Supported
Across markets, geographies, and business modelsAcross markets, geographie
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Deanna Emmer
Director of Business & Sales
6+ years at Expedia/Vrbo working directly with top vacation rental managers. She spent years convincing operators that flexibility drives bookings. Now at Roam she finally gets to give them the "how," not just the "should.
Austin, Texas, United States
Hamza Mehri
Senior Engineer
Roam's first engineer. He built the unified, PMS- agnostic API from the ground up and now knows rent rules, embedded fees, and every operational quirk the industry forgot to document like the back of his hand.
Germany
Braeden Flaherty
Sales & Partnerships
17+ years in the industry means he understands the squeeze managers live in daily: guest demand, owner pressure, revenue performance.He's not here to sell Roam. He's here to helpmanagers make power moves.
Pitkin County, Colorado, United States
Rich Brewis
Head of CX & Onboarding / Ex-Rippling
More than a decade helping software companies and vacation rental operators launch, implement, and scale complex products. At Roam, he leads Customer Success and Onboarding, making enterprise insurance programs feel simple from implementation to long-term adoption
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Deanna Emmer
Director of Business & Sales
6+ years at Expedia/Vrbo working directly with top vacation rental managers. She spent years convincing operators that flexibility drives bookings. Now at Roam she finally gets to give them the "how," not just the "should.
Austin, Texas, United States
Hamza Mehri
Senior Engineer
Roam's first engineer. He built the unified, PMS- agnostic API from the ground up and now knows rent rules, embedded fees, and every operational quirk the industry forgot to document like the back of his hand.
Germany
Braeden Flaherty
Sales & Partnerships
17+ years in the industry means he understands the squeeze managers live in daily: guest demand, owner pressure, revenue performance.He's not here to sell Roam. He's here to helpmanagers make power moves.
Pitkin County, Colorado, United States
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Deanna Emmer
Director of Business & Sales
6+ years at Expedia/Vrbo working directly with top vacation rental managers. She spent years convincing operators that flexibility drives bookings. Now at Roam she finally gets to give them the "how," not just the "should.
Austin, Texas, United States
Hamza Mehri
Senior Engineer
Roam's first engineer. He built the unified, PMS- agnostic API from the ground up and now knows rent rules, embedded fees, and every operational quirk the industry forgot to document like the back of his hand.
Germany
Braeden Flaherty
Sales & Partnerships
17+ years in the industry means he understands the squeeze managers live in daily: guest demand, owner pressure, revenue performance.He's not here to sell Roam. He's here to helpmanagers make power moves.
Pitkin County, Colorado, United States
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Deanna Emmer
Director of Business & Sales
6+ years at Expedia/Vrbo working directly with top vacation rental managers. She spent years convincing operators that flexibility drives bookings. Now at Roam she finally gets to give them the "how," not just the "should.
Austin, Texas, United States
Hamza Mehri
Senior Engineer
Roam's first engineer. He built the unified, PMS- agnostic API from the ground up and now knows rent rules, embedded fees, and every operational quirk the industry forgot to document like the back of his hand.
Germany
Braeden Flaherty
Sales & Partnerships
17+ years in the industry means he understands the squeeze managers live in daily: guest demand, owner pressure, revenue performance.He's not here to sell Roam. He's here to helpmanagers make power moves.
Pitkin County, Colorado, United States
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Deanna Emmer
Director of Business & Sales
6+ years at Expedia/Vrbo working directly with top vacation rental managers. She spent years convincing operators that flexibility drives bookings. Now at Roam she finally gets to give them the "how," not just the "should.
Austin, Texas, United States
Hamza Mehri
Senior Engineer
Roam's first engineer. He built the unified, PMS- agnostic API from the ground up and now knows rent rules, embedded fees, and every operational quirk the industry forgot to document like the back of his hand.
Germany
Braeden Flaherty
Sales & Partnerships
17+ years in the industry means he understands the squeeze managers live in daily: guest demand, owner pressure, revenue performance.He's not here to sell Roam. He's here to helpmanagers make power moves.
Pitkin County, Colorado, United States
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Deanna Emmer
Director of Business & Sales
6+ years at Expedia/Vrbo working directly with top vacation rental managers. She spent years convincing operators that flexibility drives bookings. Now at Roam she finally gets to give them the "how," not just the "should.
Austin, Texas, United States
Hamza Mehri
Senior Engineer
Roam's first engineer. He built the unified, PMS- agnostic API from the ground up and now knows rent rules, embedded fees, and every operational quirk the industry forgot to document like the back of his hand.
Germany
Braeden Flaherty
Sales & Partnerships
17+ years in the industry means he understands the squeeze managers live in daily: guest demand, owner pressure, revenue performance.He's not here to sell Roam. He's here to helpmanagers make power moves.
Pitkin County, Colorado, United States
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Deanna Emmer
Director of Business & Sales
6+ years at Expedia/Vrbo working directly with top vacation rental managers. She spent years convincing operators that flexibility drives bookings. Now at Roam she finally gets to give them the "how," not just the "should.
Austin, Texas, United States
Hamza Mehri
Senior Engineer
Roam's first engineer. He built the unified, PMS- agnostic API from the ground up and now knows rent rules, embedded fees, and every operational quirk the industry forgot to document like the back of his hand.
Germany
Braeden Flaherty
Sales & Partnerships
17+ years in the industry means he understands the squeeze managers live in daily: guest demand, owner pressure, revenue performance.He's not here to sell Roam. He's here to helpmanagers make power moves.
Pitkin County, Colorado, United States
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Deanna Emmer
Director of Business & Sales
6+ years at Expedia/Vrbo working directly with top vacation rental managers. She spent years convincing operators that flexibility drives bookings. Now at Roam she finally gets to give them the "how," not just the "should.
Austin, Texas, United States
Hamza Mehri
Senior Engineer
Roam's first engineer. He built the unified, PMS- agnostic API from the ground up and now knows rent rules, embedded fees, and every operational quirk the industry forgot to document like the back of his hand.
Germany
Braeden Flaherty
Sales & Partnerships
17+ years in the industry means he understands the squeeze managers live in daily: guest demand, owner pressure, revenue performance.He's not here to sell Roam. He's here to helpmanagers make power moves.
Pitkin County, Colorado, United States
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM & fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Sasha Lawler
Founder & CEO
10+ years deep in the vacation rental ecosystem, from building Bluetent to leading GTM at InhabitIQ alongside hundreds of managers. She founded Roam to fix the industry's biggest blind spot: protecting income in an era of flexible travel.
Austin Klise
Co-Founder & Chief Product Officer
A decade building product in VRM and fintech, most notably as Senior PM at Bluetent where he created the industry's highest-converting direct-booking sites. At Roam, he's turning a dusty insurance category into something automated, intelligent, and actually useful.
Rich Brewis
Head of CX & Onboarding / Ex-Rippling
More than a decade helping software companies and vacation rental operators launch, implement, and scale complex products. At Roam, he leads Customer Success and Onboarding, making enterprise insurance programs feel simple from implementation to long-term adoption
Deanna Emmer
Director of Business & Sales
6+ years at Expedia/Vrbo working directly with top vacation rental managers. She spent years convincing operators that flexibility drives bookings. Now at Roam she finally gets to give them the "how," not just the "should.
Hamza Mehri
Senior Engineer
Roam's first engineer. He built the unified, PMS- agnostic API from the ground up and now knows rent rules, embedded fees, and every operational quirk the industry forgot to document like the back of his hand.
Braeden Flaherty
VP Strategic Partnerships
17+ years in the industry means he understands the squeeze managers live in daily: guest demand, owner pressure, revenue performance.He's not here to sell Roam. He's here to helpmanagers make power moves.
Deanna Emmer
Director of Business & Sales
6+ years at Expedia/Vrbo working directly with top vacation rental managers. She spent years convincing operators that flexibility drives bookings. Now at Roam she finally gets to give them the "how," not just the "should.
Austin, Texas, United States
Hamza Mehri
Senior Engineer
Roam's first engineer. He built the unified, PMS- agnostic API from the ground up and now knows rent rules, embedded fees, and every operational quirk the industry forgot to document like the back of his hand.
Germany
Braeden Flaherty
Sales & Partnerships
17+ years in the industry means he understands the squeeze managers live in daily: guest demand, owner pressure, revenue performance.He's not here to sell Roam. He's here to helpmanagers make power moves.
Pitkin County, Colorado, United States
Rich Brewis
Head of CX & Onboarding / Ex-Rippling
More than a decade helping software companies and vacation rental operators launch, implement, and scale complex products. At Roam, he leads Customer Success and Onboarding, making enterprise insurance programs feel simple—from implementation to long-term adoption
Does free cancellation conflict with travel insurance?
No. Flexible cancellation helps create bookings. Travel insurance helps protect them. That's why the industry's leading travel brands offer both
Does free cancellation conflict with travel insurance?
No. Flexible cancellation helps create bookings. Travel insurance helps protect them. That's why the industry's leading travel brands offer both
Does free cancellation conflict with travel insurance?
No. Flexible cancellation helps create bookings. Travel insurance helps protect them. That's why the industry's leading travel brands offer both
Can guests opt-in at check-out?
Yes. Roam supports refundable booking options at checkout, helping direct booking channels compete on flexibility without taking on cancellation risk.
Can guests opt-in at check-out?
Yes. Roam supports refundable booking options at checkout, helping direct booking channels compete on flexibility without taking on cancellation risk.
Can guests opt-in at check-out?
Yes. Roam supports refundable booking options at checkout, helping direct booking channels compete on flexibility without taking on cancellation risk.
What if I rebook at a lower rate?
Roam is designed to help offset the revenue gap, giving you the power to lower rates and capture demand instead of holding your breath for a full-price booking.
What if I rebook at a lower rate?
Roam is designed to help offset the revenue gap, giving you the power to lower rates and capture demand instead of holding your breath for a full-price booking.
What if I rebook at a lower rate?
Roam is designed to help offset the revenue gap, giving you the power to lower rates and capture demand instead of holding your breath for a full-price booking.
How long does it take to get started?
Most operators can launch in a matter of weeks. Roam integrates with leading PMS platforms and is designed to fit within existing booking and cancellation workflows.
How long does it take to get started?
Most operators can launch in a matter of weeks. Roam integrates with leading PMS platforms and is designed to fit within existing booking and cancellation workflows.
How long does it take to get started?
Most operators can launch in a matter of weeks. Roam integrates with leading PMS platforms and is designed to fit within existing booking and cancellation workflows.
Is this insurance?
Yes. Roam is an insurance-backed solution that protects booking revenue from covered cancellations, helping operators offer flexibility without taking on the financial risk themselves.
Is this insurance?
Yes. Roam is an insurance-backed solution that protects booking revenue from covered cancellations, helping operators offer flexibility without taking on the financial risk themselves.
Is this insurance?
Yes. Roam is an insurance-backed solution that protects booking revenue from covered cancellations, helping operators offer flexibility without taking on the financial risk themselves.
Still have questions?
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