What is Roam?
By insuring bookings against cancellation, Roam ensures you still get paid when a guest cancels and the nights don’t rebook, so you can offer flexible policies, win more bookings, and keep owner income predictable.
How does it work?
Roam runs fully in the background. Coverage is automatically applied to each booking. If a guest cancels and the dates are not rebooked, the claim is automatically detected and paid. No manual work, no chasing claims, just protected revenue.
Is this insurance?
Yes. Roam is an insurance-backed solution that protects booking revenue from covered cancellations, helping operators offer flexibility without taking on the financial risk themselves.
Does free cancellation conflict with travel insurance?
No. Flexible cancellation helps create bookings. Travel insurance helps protect them. That's why the industry's leading travel brands offer both․
What does it cost and who pays for it?
The guest pays, it's built into the booking price as a small percentage of rent. No separate purchase, no friction, just embedded in the rate.
Can guests opt-in at check-out?
Yes. Roam supports refundable booking options at checkout, helping direct booking channels compete on flexibility without taking on cancellation risk.
What if I rebook at a lower rate?
Roam is designed to help offset the revenue gap, giving you the power to lower rates and capture demand instead of holding your breath for a full-price booking.
How long does it take to get started?
Most operators can launch in a matter of weeks. Roam integrates with leading PMS platforms and is designed to fit within existing booking and cancellation workflows.
How does Roam help with owner retention and acquisition?
It turns you from a booking manager into an asset manager. You offer guaranteed income → instantly more attractive to owners. You reduce revenue volatility → more trust, fewer churn risks. You drive more bookings with flexibility → better performance = happier owners. Bottom line: Managers say they care about owner returns, Roam lets you prove it with predictable income, which is what wins and keeps owners.