How It Works

Protected from connection to payout.

Protected from connection to payout.

Three steps, then nothing. Roam runs inside the workflow you already have — built to work with the systems you already use, with no guest-facing upsell.

Book a demo

Book a demo

Relax the policy.
Keep the revenue.

Protection runs in the background once you’re connected. You change one setting; nothing else about your operation changes.

01

Get connected

Connect Roam and relax your cancellation policy. Eligible reservations are protected automatically as they enter your program’s coverage window.

02

Guest cancels, you refund

Refund the guest according to your cancellation policy. If the stay is eligible for Roam coverage, the booking income stays protected.

03

Automated claims

If cancelled nights don’t rebook, or rebook at a lower value, Roam automatically calculates the eligible shortfall. No forms. No follow-ups. Funds land in your account the month after departure.

JULY PAYOUTdeposited aug 1
$4,1203 covered cancellations
RES-48219 · unrebooked$2,340
RES-49004 · rebooked lower$780
RES-47118 · unrebooked$1,000

The questions managers actually ask.

The questions managers actually ask.

Still have questions? Let's talk!

Doesn't this duplicate what we already offer?

No. Travel insurance insures the traveler against their own losses. Roam insures the booking income your business creates. Different policyholder, different loss, different decision — the two can run side by side without overlap.

Doesn't this duplicate what we already offer?

No. Travel insurance insures the traveler against their own losses. Roam insures the booking income your business creates. Different policyholder, different loss, different decision — the two can run side by side without overlap.

Doesn't this duplicate what we already offer?

No. Travel insurance insures the traveler against their own losses. Roam insures the booking income your business creates. Different policyholder, different loss, different decision — the two can run side by side without overlap.

Will this confuse our guests at checkout?

Guests never see Roam as a separate insurance product to evaluate. Coverage sits behind the reservation, so your checkout keeps whatever travel insurance offer you have today, unchanged.

Will this confuse our guests at checkout?

Guests never see Roam as a separate insurance product to evaluate. Coverage sits behind the reservation, so your checkout keeps whatever travel insurance offer you have today, unchanged.

Will this confuse our guests at checkout?

Guests never see Roam as a separate insurance product to evaluate. Coverage sits behind the reservation, so your checkout keeps whatever travel insurance offer you have today, unchanged.

Does Roam replace our travel insurance partner?

It doesn't, and we don't recommend it. Keep the program and the partner. Roam covers the exposure that program was never designed to address: the operator's and owner's side of the reservation.

Does Roam replace our travel insurance partner?

It doesn't, and we don't recommend it. Keep the program and the partner. Roam covers the exposure that program was never designed to address: the operator's and owner's side of the reservation.

Does Roam replace our travel insurance partner?

It doesn't, and we don't recommend it. Keep the program and the partner. Roam covers the exposure that program was never designed to address: the operator's and owner's side of the reservation.

What happens when a guest declines travel insurance and then cancels?

Nothing changes on the Roam side. You refund the guest per your policy. If the nights don't rebook — or rebook lower — the booking income on that eligible reservation is protected, and the payout is automated.

What happens when a guest declines travel insurance and then cancels?

Nothing changes on the Roam side. You refund the guest per your policy. If the nights don't rebook — or rebook lower — the booking income on that eligible reservation is protected, and the payout is automated.

What happens when a guest declines travel insurance and then cancels?

Nothing changes on the Roam side. You refund the guest per your policy. If the nights don't rebook — or rebook lower — the booking income on that eligible reservation is protected, and the payout is automated.