THE CHALLENGE
When Summit Cove partnered with Roam in June 2025, its cancellation terms were strict and inconsistent across four channels (Direct, Vrbo, Booking.com, Airbnb), each with a different refund window.
As travelers and major booking platforms increasingly favored flexibility, Summit Cove’s stricter cancellation terms risked becoming less competitive. But loosening them alone would have pushed cancellation loss onto owners, especially in the 7–60 day window when ski-resort cancellations are most likely.
Before Roam
Four channels, four refund windows — and cancellation terms that were becoming less competitive.
THE SOLUTION
Roam shifts cancellation risk across the booking timeline: Summit Cove holds exposure when there’s the most time to rebook (61+ days out); Roam’s coverage responds when rebooking is least likely (60→7 days out); the reservation locks non-cancellable within 7 days of arrival.
Booking
60 days
7 days
Arrival
Manager holds risk
61+ days out — rebooking opportunity is highest, and the manager keeps the upside.
Roam coverage responds
60 → 7 days out — the highest-risk window; coverage responds to eligible lost income when a stay doesn’t rebook.
Locked
Non-cancellable within 7 days.
With eligible cancellation income protected, Summit Cove standardized to a single, guest-friendly policy.
14+ days
100% refund
7–13 days
50% refund
One policy
Every channel, company-wide
RESULTS & IMPACT
Airbnb and Booking.com rental revenue rose 41% YoY in the Jan 2025–Mar 2026 reporting window, despite the lowest snowfall in the area’s history. Booking.com alone grew 127% YoY, and Roam paid $326,000+ in eligible cancellation claims during the record-low-snow window.
Airbnb + Booking.com revenue, YoY
Remarkable given the record-low snow season.
Booking.com revenue, YoY
$223,235 → $508,636 on Booking.com alone.
Eligible cancellation claims paid
Paid out during the record-low-snow window.
Added fee revenue per home / 12 mo
Summit Cove prices flexible cancellation as an amenity; over 12 months, that added roughly $2,000 in fee revenue per home.
Summit Cove reports owners asking for income protection to continue as part of their renewal conversations.
Peter Reeburgh — Owner, Summit Cove