Overview
Your booking income is protected.
Every reservation inside your coverage window is backed by licensed insurance capacity. Cancellations get refunded like normal — the revenue is already yours.
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Every month you relaxed a policy, the protected line went up.
The questions managers actually ask.
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Doesn't this duplicate what we already offer?
No. Travel insurance insures the traveler against their own losses. Roam insures the booking income your business creates. Different policyholder, different loss, different decision — the two can run side by side without overlap.
Will this confuse our guests at checkout?
Guests never see Roam as a separate insurance product to evaluate. Coverage sits behind the reservation, so your checkout keeps whatever travel insurance offer you have today, unchanged.
Does Roam replace our travel insurance partner?
It doesn't, and we don't recommend it. Keep the program and the partner. Roam covers the exposure that program was never designed to address: the operator's and owner's side of the reservation.
What happens when a guest declines travel insurance and then cancels?
Nothing changes on the Roam side. You refund the guest per your policy. If the nights don't rebook — or rebook lower — the booking income on that eligible reservation is protected, and the payout is automated.